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Frequently Asked Questions

Browse answers to common questions about booking, payments, and support.

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Non-refundable bookings are generally not eligible for refunds unless under exceptional circumstances.
No, for your security, all payments should be completed through Tourlast's official platform.
Yes. Creating and publishing a listing on Tourlast is free unless otherwise stated in your partnership agreement.
Yes, once confirmed we ensure your reservation is secured with the hotel.
Tourlast offers Hotel bookings, tours and travel experiences, Airport transfers/transport, Travel packages, B2B (business to business) travel solutions for agents and hotels.
We help hotels increase visibility, reach more customers and boost bookings through our platform.
Tourlast uses travel technology systems such as API (to connect with hotels and suppliers), booking engines and cloud services to manage inventory and reservations.
Our goal is to simplify travel bookings and connect travelers with accommodation,tours and experiences under one platform.
Yes. Hosts can pause or deactivate listings whenever necessary.
Customer information is protected using secure servers ,encrypted payment systems and privacy protection measures.

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