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Frequently Asked Questions

You will need property details, contact information, room types, rates, photos, amenities or any other additional information about your property.

Yes. Guests can leave reviews and rating after completing their stay.

You can open, close or block specific dates directly from your availability calendar.

You can reach our support team through email, phone, or the support section available on your dashboard.

The onboarding process takes a very short time once all required details and documentation are submitted.

Select the booking from your reservation lists and follow the modification or cancellation process based on your booking policies.

No At Tourlast, transparency is important to us.

Yes You can access guest details and view reservation history from the booking management dashboard.

Click on "Forgot password" on the login page and follow the instructions to reset your password.

If a guest cancels a booking, the reservation will be updated based on your selected cancellation policy, ensuring a smooth and transparent process for both the guest and property partner.

Tourlast partners with hotels, tour operators and accommodation providers to list quality travel products and experiences.

No, we focus on both local and international stays to give customers more choices.

Yes.Tourlast uses encrypted and secure payment systems to protect customer information.

Yes, invoices are automatically generated and can be downloaded from your account.

Yes.Hosts have access to a dashboard for updating rates ,availability,and booking settings.

If a guest fails to arrive without cancellation, the booking will be treated according to your no-show policy and applicable charges may apply.

Yes Tourlast allows travelers to search and book flights through the platform.

Refund eligibility depends on the cancellation policy attached to your booking.

In case of airline cancellations, Tourlast will guide you based on the airline's policy regarding rescheduling, refunds or travel credit options.

You can find this in your booking confirmation.

If the property has luggage storage, you will see it displayed on the property page under "Amenities". For more information about the luggage storage, please reach out to the property directly in advance for arrangements.

The price we show is for the room for the entire length of stay, unless otherwise stated on the room type and description.

No, We do not charge any fees at all.

Our commission rates are 8% to 12% according to the number of rooms you have, 0-30 rooms =12% 30-100 rooms =10% 100 plus rooms =8%

Use the tourlast.com app or website to go to the landing page where you will search for your preferred destination (search and pick from the map, DONT TYPE), select a property or travel package, choose your travel dates and follow the checkout process to confirm your booking.

Once payment is successful, you will receive a confirmation email and booking reference number immediately.

Log in to Tourlast.com and click List with Tuvexa Click on register and choose hotel as property type Key in your email and click on sign up Open your email and click on complete your business registration Input your business details and click on submit info, then wait for approval Check your email and click on complete your registration Set up your password to activate your account. To log in; Click on List with Tuvexa from the home screen Input your credentials and click on sign in Retrieve your OTP from email, key it in to log in

please contact the property or Tourlast support immediately . Refund eligibility depends on the booking policy.

Yes, we use real images provided by hotels and verified sources to accurately represent each property.

Please contact Tourlast support with your booking reference and payment details for assistance.

Non-refundable bookings are generally not eligible for refunds unless under exceptional circumstances.

No, for your security, all payments should be completed through Tourlast's official platform.

Yes. Creating and publishing a listing on Tourlast is free unless otherwise stated in your partnership agreement.

Yes, once confirmed we ensure your reservation is secured with the hotel.

Tourlast offers Hotel bookings, tours and travel experiences, Airport transfers/transport, Travel packages, B2B (business to business) travel solutions for agents and hotels.

We help hotels increase visibility, reach more customers and boost bookings through our platform.

Tourlast uses travel technology systems such as API (to connect with hotels and suppliers), booking engines and cloud services to manage inventory and reservations.

Our goal is to simplify travel bookings and connect travelers with accommodation,tours and experiences under one platform.

Yes. Hosts can pause or deactivate listings whenever necessary.

Customer information is protected using secure servers ,encrypted payment systems and privacy protection measures.